🛑 Pulse Player stops playback
Please first verify the LED indicator on the front of the player, next to the SPECTRE logo.
// If the LED is off:
Ensure the player is connected to a working power outlet.
Unplug the power cable, wait a few seconds, and plug it back in.
If the LED turns on and remains solid green, and music resumes, the player likely crashed due to an error. Please inform SPECTRE of the player name and crash time.
If there is still no sound after more than 5 minutes following the reboot, contact SPECTRE Support.
// If the LED is on:
Check its color and refer to the corresponding troubleshooting steps:
Colour of LED | Troubleshooting Steps |
Solid Green | / The player should be functioning correctly. To confirm:
/ If music is playing through the output, the issue likely stems from a malfunctioning sound system. Please verify:
|
Blinking Blue | The player is syncing the music program. Please verify the music output once the LED turns solid green. |
Blinking Purple Blinking Blue & Red Solid Red | / Further diagnostics is needed, please contact SPECTRE Support. |
🛑 The player is disconnected from the internet and appears offline on the Dashboard.
The cause of internet connection issues with your SPECTRE Pulse players can be complex and often requires checking both the hardware and network settings.
// Troubleshooting Steps:
Check your hardware – Test each component individually (internet cable, router, switch, Pulse player, etc.) to ensure they are functional.
Verify network access – Connect another device to the same network to confirm internet availability.
Check static IP settings – If you have previously configured a static IP for your Pulse player in the Dashboard, ensure the settings still match your network requirements. If you don’t have Dashboard access, please contact SPECTRE.
Review firewall & DNS settings – Ensure they are not blocking the player’s connection.
Contact SPECTRE Support if the issue persists.
🛑 Abnormal noises / Sound distortions
Buzzing, glitches, or other noise during music playback can result from various factors. To diagnose and resolve the issue, we recommend testing both your SPECTRE Pulse player and your sound system.
// Step 1: Check the Pulse Player's output volume level
Log in to the Dashboard, go to Devices, select the problematic player to open its device page, then click the More button and choose Output Settings.
Check if the Master Volume and Music Volume levels are set higher or lower than 100%. If any of them are not at 100%, adjust them back to 100% and check if the noise or distortion persists.
// Step 2: Check the Pulse Player’s Audio Output
Disconnect the RCA audio cables (red & white) from the player.
Test with headphones:
Plug a 3.5mm headphone jack into the DIAGNOSTIC LINE OUT (side output).
Alternatively, use an RCA-to-minijack adapter to connect headphones to the RCA LINE OUT (red & white ports).
If noise is still present through the headphones:
Try plugging the player into a different power outlet and repeat the test.
If the issue persists, please contact SPECTRE Support.
// Step 2: Check Your Sound System
If music playback sounds normal through the headphones, the issue is likely with your sound system. Follow these steps:
Test another audio source (e.g., connect a smartphone playing local music to your sound system) and check if the noise persists.
Individually test your speakers and amplifier to rule out malfunctions.
Inspect all cables to ensure they are intact and properly connected.
Verify the power connection with your local technical team.