Upon service termination, clients are responsible for returning all leased SPECTRE Pulse players within 30 days.
You may follow the instructions on this page to return your hardware.
1. LOCATE YOUR SPECTRE PLAYERS
Your SPECTRE Pulse player(s) are usually:
- located in your technical or AV room,
- connected to your network equipment and sound system
Dimensions: 13.6 x 3.4 x 12.4 cm
Please refer to the images below for the front and rear views of the player.
2. MATERIAL RETURN CHECKLIST
Players must be returned with all original accessories and wrapped in protective packaging.
Required Items:
- SPECTRE Pulse Player
- RJ45 Ethernet Cable
- RCA Audio Cable (or RCA to Euroblock Audio Cable)
- Power Supply
3. RETURN ADDRESS
Address: SPECTRE | 39 Rue de Rome, 75008 Paris, FRANCE
Contact email: support@spectre-music.com
Tel: +33 1 43 87 12 34
In accordance with SPECTRE’s Terms and Conditions, all shipping and customs costs are at the client’s expense. Please ensure that all duties are prepaid to avoid any delivery delays.
A fee of 300 EUR per unit will be charged for any non-returned or damaged equipment.